Alerts that read support chats

Players are the first to notice product breakages — and they write to support. I built a system that every hour reads support requests, counts payment complaints and checks chat availability against the norm for the same weekday. If requests exceed the norm or a new error code appears, an alert goes to Telegram. Breakages become visible right away, without anyone checking dashboards.

Input

Support chat texts, payment complaints per hour, chat availability, call-centre metrics.

Model

Robust z-scores against the same weekday, a burst rule and detection of new error codes.

Action

Product breakages and payment spikes go to Telegram every hour, without anyone opening a dashboard.